Shipping Information

At LekeDekho, we aim to make your shopping experience simple and convenient. We currently ship orders across India.

1. Shipping Coverage

We currently ship across India. Orders are delivered to the address provided by the customer during checkout.

2. Free Shipping

Free shipping is available on all orders. There are no standard shipping charges for eligible orders placed on LekeDekho.

3. Order Processing

Orders are generally processed and prepared for dispatch within 1–3 business days after order confirmation. Processing may take slightly longer during weekends, holidays, sales events or periods of high order volume.

4. Delivery Time

After dispatch, orders are generally expected to reach the customer within a maximum of approximately 7–8 days. Actual delivery time may vary depending on the delivery location, courier operations and other logistical circumstances.

5. Cash on Delivery (COD)

Cash on Delivery is available. COD availability may vary depending on the product, order and delivery location.

6. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through the email address and mobile number provided during checkout.

Please allow some time for tracking information to become active after dispatch.

7. Address Changes

If you need to change your delivery address, please contact us as soon as possible after placing your order.

Address changes may be possible before dispatch. Once an order has been dispatched, changing the delivery address may not be possible.

8. Order Cancellation

Orders cancelled before dispatch are eligible for a full refund.

If you request cancellation after dispatch, the request will be handled according to our Returns & Refunds Policy.

9. Delayed Delivery

Delivery timelines are estimates and may be affected by weather, holidays, courier delays, logistical issues or circumstances beyond our control.

If your order is significantly delayed, please contact our support team with your order details.

10. Damaged or Tampered Package

If you receive a package that appears damaged or tampered with, please take clear photographs of the package and product and contact us within 48 hours of delivery.

Please keep the original packaging and other relevant materials until the issue has been reviewed.

11. Failed Delivery / RTO

If an order cannot be delivered because of an incorrect or incomplete address, repeated delivery failure, refusal to accept the order, unavailability of the recipient, or other delivery-related reasons, the shipment may be returned to the sender (RTO).

Any refund or further action for an RTO order will be handled according to our Returns & Refunds Policy.