Shipping policy

SHIPPING POLICY

At ChillBuy, we aim to deliver your order safely and on time across India.

1. Shipping Coverage
We currently deliver orders across India, subject to serviceability of the delivery location.

2. Shipping Charges
We offer free shipping on eligible orders. Any applicable shipping charges will be clearly displayed at checkout before the order is placed.

3. Order Processing
Orders are processed after successful order confirmation. Processing time may vary depending on product availability and order verification.

4. Delivery Time
Estimated delivery time may vary depending on the delivery location, product, courier partner, and other circumstances. The estimated delivery timeline shown at checkout or communicated after ordering should be treated as the applicable estimate.

5. Order Tracking
Once your order is shipped, tracking details may be provided through email, SMS, WhatsApp, or your ChillBuy account, depending on availability.

6. Delayed Delivery
Delivery may occasionally be delayed due to weather conditions, courier issues, public holidays, remote locations, or other circumstances beyond our control.

7. Incorrect Address
Customers are responsible for providing a correct and complete delivery address and contact number. Delays or additional charges caused by an incorrect or incomplete address may be the customer's responsibility.

8. Damaged or Missing Package
If your package appears damaged at the time of delivery, please contact ChillBuy customer support as soon as possible with relevant photos or videos and your order details.

9. Contact Us
For shipping-related questions, please contact us:

Email: chillbuyindia@gmail.com
Phone: +91-7899254132